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We help you expand your eCommerce boundaries to one of the most exciting eCommerce markets worldwide: Brazil.
Our tailor-made solutions in cross-border Intelligence, Consultancy, and Representation are anchored in a balanced combination of:
DAOLU is a Chinese word that means “ROAD”, “PATH” or “WAY”. It conveys the idea of a channel to discover other places, realities, and ways to do things better and brighter.
We realize that the Brazilian cross-border is off-road. Almost everything needs to be created and/or improved. We are dealing with ample opportunities and challenges too. It is an exciting moment to develop new business models, markets, products, and so on.
For this reason, Daolu was born: we want to create the future of the Brazilian cross-border by innovating solutions to leverage the customer experience, mitigate losses, and give compliance, efficiency, and scalability for your projects.
Volume of Imported Packages in Brazil (in Million)
2017 to 2024
The volume of imported shipments in Brazil under the Simplified Taxation Regime has grown sharply between 2017 and 2023, and slightly fell in 2024 due to the strengthening of PRC – Programa Remessa Conforme
Cross-border Share
2024
LatAm cross-border market: the highest global growth rates currently. Brazil leads in size, with the highest retail eCommerce revenue in 2024 (US$ 26.64 Bi), and its cross-border share (only 8%) still represents an amazing growth opportunity for international Brands, eCommerces and Marketplaces.
Source: eBank, Beyond Borders 2025. Statisa. Balanço Aduaneiro do Brasil 2025.
CLARICE MARA
Strategy | Marketing | Product | Customer | Logistics | Postal Services
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Expert with over 25 years of experience in the Creation, Development, and Implementation of New Products, Marketing, Cross Border eCommerce, Customer, and Logistics.
Outstanding skills in agile methodologies, remote work, admission, training, people leadership, relationships with customers and partners, market data analysis, product and process design, and teaching.
Academic and professional knowledge in national and international e-Commerce, national and international logistics of small parcels, marketing and operation of services, consumer behavior, qualitative/quantitative research, and statistics.
Degree in Business Administration (UFU), MBA in Commercial Management (FGV), and Public Management (UFU), MSc in Business Administration (UFU), emphasizing B2B Consumer Behavior.
SARAH CASTRO
Customs | Cross-border e-Commerce | Trade Compliance | Regulation | International Trade | Governmental Affairs
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RAFAEL BELISÁRIO
TCO | Pricing | Logistics | Operations | Cross-border e-Commerce | Last Mile | Returns | Customer Service
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More than 22 years of experience in logistics, working in various operational segments, including development of supply chainlogistics operations, fulfillment and cross-border e-Commerce.
Conducts consulting projects in cross-border e-Commerce operations involving BIDs, interlocution of chain agents, pricing, implementation of PRC requirements – Programa Remessa Conforme, assisted operations and last-mile management.
Apply agile management to serve teams, relate with stakeholders, lead projects, model processes and leverage results.
Outstanding profile in problem solving, process mapping, continuous improvement, systemic vision and analytical capacity.
Graduated in Accounting, post-graduation in project management.
DAOLU supports cross-border businesses journeys with:
Know our blended solution between Consultancy and Representation to support your business in the PRC.
1. Pledging the approval on the Brazilian Customs: Project elaboration, operational adjustments to meet program requirements, pledge representation on Brazilian Customs
2. Defining strategy and solving doubts: Consultancy in taxation rules (RTS), operations, trends, strategy, requirements, and challenges related to the issue.
3. Communicating PRC benefits: Proposing strategies and preparation of commercial and technical materials for key agents, especially sellers and importers, to disseminate the PRC culture.
4. Operations Monitoring: Operations support by monitoring all packages, recovering taxes, representation on public bodies, and recovering damaged, lost, and stolen packages. Return management.
→ Strategic Marketing & Product
Consulting solution made for entrepreneurs and project managers who need help in conceiving Value Proposition, Product Portfolio, Handbooks, Positioning, Competitors, Segmentation, Personas, Pitch Decks, Landing pages, Go-to-Market and so on.
→ Tailor-made Studies
Our tailor-made studies are designed specifically for entrepreneurs and project managers who require a comprehensive understanding of the key cross-border issues in Brazil, including Operations, Customs, Market and Logistics.
Our team of Daolu experts has extensive connections and partnerships with other trade agents, as well as professional and academic backgrounds, allowing us to develop customized studies to your project needs.
→ Seller Representation
At Daolu, we can serve as your business representative across various agents based on your requirements.
Our services include managing your sales process, Seller Centrals, and cross-border operations.
We can effectively interact with different cross-border agents such as Logistic Operators, Logitech Platforms, Marketplaces, Customs Regulatory Agencies, Shoppers and the Brazilian Postal Office.
→ Customer Support
At Daolu, we specialize in creating customized Customer Center projects that cater to the needs of your Brazilian customers.
Our solution involves managing the Seller Central when customers reach out to your store. We treat the interactions with Brazilian Customs and tax payments.
We are also capable of communicating with Brazilian customers in Portuguese to provide or obtain information regarding Tracking Status, Customs Release, Delivery Processes, Returns and Exchanges and Refunds.
Know our blended solution between Consultancy and Representation to support your business in the PRC.
1. Pledging the approval on the Brazilian Customs: Project elaboration, operational adjustments to meet program requirements, pledge representation on Brazilian Customs
2. Defining strategy and solving doubts: Consultancy in taxation rules (RTS), operations, trends, strategy, requirements, and challenges related to the issue.
3. Communicating PRC benefits: Proposing strategies and preparation of commercial and technical materials for key agents, especially sellers and importers, to disseminate the PRC culture.
4. Operations Monitoring: Operations support by monitoring all packages, recovering taxes, representation on public bodies, and recovering damaged, lost, and stolen packages. Return management.
→ Strategic Marketing & Product
Consulting solution made for entrepreneurs and project managers who need help in conceiving Value Proposition, Product Portfolio, Handbooks, Positioning, Competitors, Segmentation, Personas, Pitch Decks, Landing pages, Go-to-Market and so on.
→ Tailor-made Studies
Our tailor-made studies are designed specifically for entrepreneurs and project managers who require a comprehensive understanding of the key cross-border issues in Brazil, including Operations, Customs, Market and Logistics.
Our team of Daolu experts has extensive connections and partnerships with other trade agents, as well as professional and academic backgrounds, allowing us to develop customized studies to your project needs.
→ Seller Representation
At Daolu, we can serve as your business representative across various agents based on your requirements.
Our services include managing your sales process, Seller Centrals, and cross-border operations.
We can effectively interact with different cross-border agents such as Logistic Operators, Logitech Platforms, Marketplaces, Customs Regulatory Agencies, Shoppers and the Brazilian Postal Office.
→ Customer Support
At Daolu, we specialize in creating customized Customer Center projects that cater to the needs of your Brazilian customers.
Our solution involves managing the Seller Central when customers reach out to your store. We treat the interactions with Brazilian Customs and tax payments.
We are also capable of communicating with Brazilian customers in Portuguese to provide or obtain information regarding Tracking Status, Customs Release, Delivery Processes, Returns and Exchanges and Refunds.
Send us a message. We will answer you soon!
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